Privacy Policy of Jungle Gyms SG
At Jungle Gyms SG, located at 88 Commonwealth Avenue, Unit 02-05, Singapore, Singapore, 149718, Singapore, we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and store your information when you interact with our services, including personal training, group classes (Zumba, Yoga, HIIT), weightlifting, cardiovascular equipment, nutritional counseling, physiotherapy referrals, corporate wellness programs, and outdoor fitness bootcamps, as well as when you visit our online platform. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you sign up for membership, register for classes, book personal training sessions, or consult for nutritional advice. This may include your name, contact details (phone number, email address), date of birth, and emergency contact information.
- Health and Fitness Information: To provide personalized and safe training and nutritional counseling, we may collect information regarding your fitness goals, health history, existing medical conditions, injuries, and dietary preferences. This sensitive information is collected with your explicit consent and is crucial for tailoring our services to your needs and ensuring your safety.
- Payment Information: When you purchase services, we collect necessary payment details, which may include credit card numbers or other financial account information. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Usage Data: We automatically collect information about how you interact with our online platform, which might include IP addresses, browser type, referring pages, pages viewed, and the times of access. This data helps us understand user behavior and improve our online services.
- Information from Third Parties: In some instances, we may receive information about you from third parties, such as physiotherapy referral partners, with your consent, to ensure comprehensive and integrated care.
How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide and manage your personal training sessions, group classes, nutritional counseling, and other fitness facilities and programs.
- Personalization: To tailor our services and recommendations based on your fitness goals, health status, and preferences.
- Communication: To send you important updates, service-related announcements, billing information, and to respond to your inquiries.
- Processing Transactions: To process payments for memberships and services.
- Improvement of Services: To understand how our services are used, conduct research, and analyze trends to improve the quality of our offerings and online platform.
- Safety and Security: To ensure the safety of our members and staff and to detect and prevent fraud or other malicious activities.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing fitness services, managing your membership).
- Legitimate Interests: Processing is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests (e.g., improving our services, ensuring security, marketing).
- Consent: We will obtain your explicit consent for processing certain sensitive personal data, such as health and fitness information, or for certain marketing activities. You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT support, marketing, and data analytics. These service providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
- Referral Partners: With your explicit consent, we may share relevant health information with physiotherapy referral partners to facilitate comprehensive care.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secured servers, access controls, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
Third-Party Websites
Our online platform may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Address: 88 Commonwealth Avenue, Unit 02-05, Singapore, Singapore, 149718, Singapore